Help Center

We offer the following modes of payment: Credit Card, Debit Card, Apple Pay, Google Pay, PayPal, PayNow and Local Bank Transfers (Singapore Only).

For Credit Card, Debit Card, Apple Pay, Google Pay or PayPal payments, you will be led to the respective secure websites for convenient payment. You will be prompted to login to your Paypal account if you wish to pay via Paypal. Please note that you do not need to have a Paypal account to pay via Credit Card. Click on "Pay With Debit or Credit Card" upon entering your Paypal/Credit Card details at the confirmation page. You will automatically receive a payment confirmation email once your payment is successful.

For PayNow and Bank Transfers, instructions and account details will be shown once you have selected PayNow or Bank Transfer as a payment mode and submitted your order. An email confirmation will be generated and sent to your registered email address once you confirm your order.   

If you have selected PayNow or Bank Transfer as your payment mode during checkout, your order will be reserved for 24 hours from the time of order. 

Items will be released if payment details are not received within 24 hours from the time of order. 

An order confirmation email will be sent after payment has been received and another email once the order has been dispatched. Your item is made-to-order :) Upon payment, it will take 2-3 working days to complete your order, unless otherwise informed.

All non-registered mail may be dispatched any day from Monday to Saturday, once the order is completed. For registered mail, it will be dispatched every Saturday; hence, your order needs to come in by Wednesday, for it to be dispatched by Saturday in the same week. Registered mail tracking details will be provided in the email that is sent to you after order has been dispatched.

For shipping to any location in Singapore,there will be a flat fee of $1 for standard shipping of items amounting to below $20. For items amounting to above $20, there will be a flat fee of $4.90 for registered courier delivery. 

Free shipping will be applied for any order which amounts to $40 and above.

 Shipping internationally for any orders will be a flat fee of $7.90.

If you have trouble retrieving information about your delivery, kindly drop us an email at pom.mom.co@gmail.com with your order number and we will be happy to assist you.

Returns are only applicable for regular priced items for the following reasons:

1. You have received an incorrect item
   
2. You have received a defective item

Please email us at pom.mom.co@gmail.com within 7 calendar days of receiving your order with the following information:

1. Your order number
   
2. The name of the incorrect /defective item
   
3. Photograph of the incorrect item or area of defect
   

We will get back to you on the next steps.

For any item deemed defective, we will accept a return for a one-for-one exchange of the exact item in the original design and colour.

Kindly note that the incorrect or defective item should be in its original condition, unaltered and purchased directly from pom.mom.co only.