Help Center

Pom Mom Co is a Singaporean-owned small business currently based in Malaysia. For shipping to any location in Malaysia, we charge a flat fee of MYR 10 for registered delivery. Free shipping will be applied for any orders MYR 200 and above.

For shipping to Singapore, international shipping applies. To save on shipping to Singapore, we advise that you check our Instagram Page as we occasionally return to Singapore (every 1-2 months) and we can mail out your parcels then, using Singapore registered mail rates. There is a flat fee of SGD 3.20 for Singapore registered delivery. Free shipping will be applied for any orders SGD 60 and above.

International shipping to the rest of the world will be a flat fee of SGD 25.

An order confirmation will be sent to you after payment has been received. Your items are made-to-order :) 

For orders within Malaysia, it will take up to 5 working days to complete your order, unless otherwise informed. Thereafter, registered shipping within Malaysia generally takes around 3 working days. 

For orders within Singapore, we advise that you check our Instagram Page as we occasionally return to Singapore (every 1-2 months) and we can mail out your parcels then, using Singapore registered mail rates. This will help you save on the international shipping. We appreciate your patience as we strive to lower the shipping costs for Singapore orders. Once your order has been mailed out, registered shipping within Singapore generally takes around 3 working days. 

Registered mail tracking details will be provided to you after order has been dispatched. If you have trouble retrieving information about your delivery, kindly drop us an email at pom.mom.co@gmail.com with your order number and we will be happy to assist you.

We do not provide exchanges or refunds. However, if you have received an incorrect item, do drop us an email with your order number and image of item received. 

We ensure that our handmade items are in the best condition before they are delivered to you. However, in the unfortunate event that your item has been damaged in the delivery process, do drop us an email with your order number and image of item received. 

We will not be responsible for the damage of items due to mishandling, or wear & tear. All our items are handmade, so do treat them with care! :) 

We offer the following modes of payment: Credit Card, Debit Card, Apple Pay, Google Pay, PayPal (for all countries), and PayNow (for Singapore only).

For Credit Card, Debit Card, Apple Pay, Google Pay or PayPal payments, you will be led to the respective secure websites for convenient payment. You will be prompted to login to your Paypal account if you wish to pay via Paypal. Please note that you do not need to have a Paypal account to pay via Credit Card. Click on "Pay With Debit or Credit Card" upon entering your Paypal/Credit Card details at the confirmation page. You will automatically receive a payment confirmation email once your payment is successful.

For PayNow, instructions and account details will be shown once you have selected PayNow as a payment mode and submitted your order. An email confirmation will be generated and sent to your registered email address once you confirm your order.   

If you have selected PayNow as your payment mode during checkout, your order will be reserved for 24 hours from the time of order. 

Items will be released if payment details are not received within 24 hours from the time of order.